Shipping policy

SHIPPING POLICY

Thank you for shopping at THANK GOD I'M CHICANA! We are committed to delivering your order to you as quickly and efficiently as possible.

1. MADE-TO-ORDER & PROCESSING TIMES

Because all of our apparel items are produced individually when ordered, items undergo a brief production and fulfillment process before shipping.

Order Processing & Production: 3 to 7 business days
Processing times do not include weekends or federal holidays.
Orders placed during peak holiday seasons or promotional events may experience slight fulfillment delays.
Made to order estimate delivery 6-14 business days.
Some items may be produced by different fulfillment partners and arrive in separate packages. Each shipment will receive its own tracking information

2. DOMESTIC SHIPPING (UNITED STATES)

Once your order has been processed and fulfilled, standard shipping times apply:

Shipping Method	Estimated Transit Time	Cost
Standard Shipping	3 to 7 business days	Calculated at checkout

Transit times are estimates provided by shipping carriers (e.g., USPS, UPS) and begin after the order has been produced and handed to the carrier.

3. ORDER TRACKING

Once your order ships, you will receive an automated email containing your tracking information. Please allow up to 24 to 48 hours for the tracking code to update with carrier scan details.

If you have not received a shipping confirmation email within 7 business days of placing your order, please contact us with your order number.

4. SHIPPING ADDRESS & ACCURACY

Please ensure that your shipping address is complete and correct before completing your order.

We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
If a package is returned to us as undeliverable due to an incorrect address, the customer will be responsible for any additional shipping fees required to re-send the item.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We want you to love your purchase! If your item arrives damaged, defective, or incorrect due to a printing or manufacturing error:

Contact us within 7 days of delivery at Contact@thankgodimchicana.com.
Include your order number and clear photos showing the damage or issue.
We will immediately review your request and issue a free replacement or store refund.

6. LOST OR STOLEN PACKAGES

THANK GOD I'M CHICANA is not directly responsible for packages marked as delivered by the carrier that are lost or stolen after delivery.

If your tracking status shows "Delivered" but you have not received your package:

Check with household members or neighbors.
Verify the shipping address entered at checkout.
Contact your local post office or shipping carrier to file a trace/claim.

If your package appears lost in transit (no tracking updates for more than 10 consecutive business days), please contact our support team for assistance.