Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Contact@thankgodimchicana.com:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Contact@thankgodimchicana.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Contact@thankgodimchicana.com.
REFUND, RETURN & EXCHANGE POLICY
Thank you for supporting Thank God I’m Chicana. Because our apparel and accessories are individually produced when ordered, please review product descriptions, measurements, colors, and size charts carefully before completing your purchase.
RETURNS AND SIZE EXCHANGES
Because our products are made to order, we cannot accept returns or exchanges for:
• Ordering the incorrect size
• Selecting the incorrect color
• A change of mind
• Buyer’s remorse
Please review the size chart shown on the product page before ordering. If you need help selecting a size before purchasing, contact us at contact@thankgodimchicana.com.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us within seven days of delivery.
Please include:
• Your order number
• A description of the problem
• Clear photographs showing the item and issue
After reviewing the information, we will provide an appropriate resolution, which may include a replacement or refund. You will not be charged for replacing an item that arrived damaged, defective, misprinted, or incorrect.
ORDER CANCELLATIONS AND CHANGES
Orders enter production quickly. Cancellation, address-change, color-change, and size-change requests must be submitted within 15 minutes of purchase.
We cannot guarantee changes or cancellations after an order has entered production. Contact us immediately at contact@thankgodimchicana.com and include your order number.
REFUNDS
Approved refunds are returned to the original payment method. Depending on your bank or payment provider, the refund may take approximately 5–10 business days to appear after it has been processed.
CONTACT US
For questions about an order, contact:
Customer support hours:
Monday–Friday
9:00 a.m.–5:00 p.m. Arizona time