Frequently Asked Questions            Shipping & Delivery 

Q: How long will it take to get my order?

Every item on our store is custom-made to order.

A:Once you place an order, production typically takes 3-7 business days. After production is complete, shipping within the United States generally takes an additional 3–7 business days. You will receive a tracking number via email as soon as your package ships. Estimated total delivery: approximately 6-14 business days after purchase

Some items may be produced by different fulfillment partners and arrive in separate packages. Each shipment will receive its own tracking information.

Q:Can I combine shipping for multiple items?

A:Because we work with specialized print providers to bring you the best quality apparel, different items in your order (such as a dress and a hoodie) may ship from different fulfillment facilities. If this happens, your items will arrive in separate packages, and you will receive separate tracking numbers for each.  Sizing & Fits 

Q:How do I know which size to buy? A:Detailed size charts with exact measurements are provided on every product page. Because we use multiple high-quality apparel brands to build our collections, fits can vary between items. We highly recommend measuring a favorite shirt you already own and comparing it to our size chart before ordering.                                

Q: Can I exchange an item if it doesn't fit?

A:Because all of our apparel is custom-printed just for you when you order, we do not carry physical inventory to swap items out. For this reason, we cannot offer exchanges or refunds for incorrect sizing. Please double-check the size charts before finalizing your purchase. 

  Returns & Cancellations 

Q:What is your return policy?

A: Because each of our items are made to order all sales are final for incorrect sizing, color selection, buyer's remorse, or change of mind. If your item arrives damaged, defective, misprinted, or incorrect, contact us within seven days of delivery with your order number and clear photographs. Approved claims will receive a free replacement or refund.

My item arrived damaged or incorrect.

Q:What should I do?

A:If your item is defective, damaged in transit, or has a printing error, we will completely cover a free replacement or a full refund!

Please do not mail the package back to any warehouse address. Simply email us at contact@thankgodimchicana.com within 7 days of delivery with:

1. Your order number

2. Clear photos showing the damage or misprint Once we verify the issue with our print team, we will process your replacement order immediately.

Q:Can I change or cancel my order?

A:We push orders to our production teams automatically so your items can be made as quickly as possible. Because of this fast workflow, we can only accommodate cancellations or order changes if you contact us within 15 minutes of placing your order.